Free Shipping on Orders Over ₦50,000  ·  Authentic Menswear, Delivered Nationwide  ·  Call +234 800 000 0000

Frequently Asked Questions

Everything you need to know about shopping with Emmatex

Shipping & Delivery

How much is shipping?
Shipping is FREE on all orders over ₦50,000. A flat-rate fee applies to orders below that threshold.
How long does delivery take?
Standard delivery within Lagos takes 1–2 business days. Nationwide delivery is 3–5 business days.
Do you ship internationally?
Currently we ship within Nigeria and select West African countries. Contact us to discuss international orders.
Can I track my order?
Yes! Once your order is shipped, you'll receive updates in your account under 'My Orders'.

Products & Sizing

How do I choose the right size?
Each product page lists available sizes. For footwear we use UK/EU sizing, and apparel runs XS–3XL. If you're between sizes, WhatsApp us and we'll advise on fit.
What materials do you use?
We stock genuine leather footwear, cotton and linen shirts, denim, wool-blend suits, performance activewear and more. The exact fabric is listed on every product page.
Can I request a specific colour or size that's out of stock?
Yes! Contact us via WhatsApp or our contact form with the product and the size/colour you want and we'll let you know availability.
Do you have a physical store?
Our pickup point is in Lagos. WhatsApp us to arrange a visit or fitting.

Orders & Payment

What payment methods do you accept?
We accept Cash on Delivery (Lagos) and Bank Transfer. Paystack (card) payments are coming soon.
Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placing. Contact us immediately via WhatsApp.
Is my payment information secure?
Yes. All transactions are encrypted and we never store sensitive payment details.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy on all items in original condition with tags and packaging.
How do I return an item?
Contact us via WhatsApp or email within 30 days of delivery. We'll arrange collection and process your refund.
How long do refunds take?
Refunds are processed within 5–7 business days after we receive the returned item.
What if my item is damaged?
Contact us immediately with photos. Damaged or defective items are replaced at no cost to you.

Still have questions?

Our team is ready to help — usually within a few minutes on WhatsApp.

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